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Exchange Policy

Return and exchange policy.

We want you to be completely happy with your purchase. Your unused item(s) may be returned or exchanged within 30 days of ship date. Any defective item or incorrect shipment will be replaced at no shipping charge to you within 7 days of ship date.

Returns:
You can return unused items within 30 days of ship date for a refund, less the original shipping and handling fees. The refund will include the retail price paid, plus any applicable sales tax.
The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable. Refunds can only be issued against the credit card used on the original order.

Please note the reason(s) of the return. Package the product properly to avoid carrier miscarriage. Ship to:

Atlantic Inc.
1775 W Partridge Ln. UNIT 5
Arlington Heights, IL 60004

Please allow 3 business days after receipt in our warehouse for your return and refund to be processed. If your refund does not appear on your statement within four weeks or one billing cycle, please email customers@atlantonnet.com for further assistance.

Exchanges:
You can return unused defective or incorrect shipment item(s) within 30 days of ship date for an exchange. Any defective item or incorrect shipment will be replaced for the same item. We will send you the requested item at no shipping charge to you.
The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable.

Please allow 3 business days after receipt in our warehouse for your exchange to be processed and shipped to you.